Archive for the ‘Online Reputation Management – ORM’ Category

At the end of December, I reported at Search Engine Land on what what seems to have been a major change in Google’s internal policy. (See: Paradigm shift: Has Google suspended defamation removals?) Google has effectively begun to decline requests to remove defamation from its web search results, although it has been honoring those takedown […]

A year ago, I stated that the Ashley Madison hacking scandal was not over, and that is proven yet again. A member of the Electoral College has now had his reputation attacked online using details from the Ashley Madison data and other apparent details from his life, because he wrote an op-ed for the New […]

Whenever we have managed Facebook pages for businesses or individuals that are the target for online reputation attacks, I’ve been struck with how odd it is that Facebook doesn’t provide an option to allow all comments to be automatically moderated so that one may review them and approve or disapprove them before being published. It […]

In my recent article, I predicted that the worst was far from over for Ashley Madison users whose personal information was exposed by the massive hacking. Indeed, our research has now uncovered that over 500 domain names have been registered, indicating that the next stage of this reputation apocalypse is about to happen.

Argent Media CEO, Chris Silver Smith, was interviewed recently by Gemma Birch of Webcertain TV on the topic of “Online Reputation Management – The Dark Side of the Internet”. Description: “It has never been easier to create smear campaigns and publish defamatory content online – and the impact of such campaigns on individuals can be […]

Argent Media CEO, Chris Silver Smith, will be presenting a session on “Repairing and Safeguarding Your Brand Online” at the Rocks Digital Marketing Conference in Dallas next week. Request a discount code if you’d like to attend! Chris has worked on various aspects of Online Reputation Management (“ORM”) for many years and has extensive experience […]

Hallelujah! Google has announced that they’ll soon accept takedown requests from any revenge porn victims! This is a truly fantastic bit of news for anyone who may be the victim of revenge porn — where someone posts nude and compromising photos of one without consent online. This is really, really great news! Unfortunately, this doesn’t […]

One of the most controversial areas of online marketing is that of business reviews and ratings. Companies intensely feel impact to their pride and their bottom line when they receive negative consumer reviews, and this consternation does little to reduce the desire of other companies to publish them like Yelp, TripAdvisor, Angie’s List, online yellow […]

As part of the SMX Advanced Conference in Seattle, Chris Silver Smith, Argent Media CEO, will be speaking at the Local Search Advantage Workshop on June 4, 2015.   The Local Search Advantage Workshop provides a deep dive into many of the primary aspects of local marketing, covering all of the topics necessary for local […]

I’ve been very excited that Search Engine Land‘s editors have recently allowed me to start a new column series dedicated to Online Relationship Management, which will be published on their sister site, Marketing Land! My first article for it, “9 Key Points for Cleaning Up Your Online Reputation Nightmare Via SEO“, appeared a few weeks […]

On the second Wednesday of each month, DFWSEM (Dallas-Fort Worth Search Engine Marketing Association) presents a social and networking event, complete with a speaker who can hold the attention of a hungry after-work crowd. They were fortunate enough to persuade Andy Beal, from the UK via NC, to take the lectern this month. Ukulele addict […]

One melodrama I see played out time and again is caused by the disconnect between an individual’s desires for data privacy, and the need for good, proactive online reputation management. Many well-educated people think that by not having much about themselves on the internet, they’re protecting themselves and their families. They’re both wrong and right. […]

Argent Media CEO, Chris Silver Smith, will be speaking at SMX West’s Local Search Advantage Workshop in March on the topic of Building or Fixing Your Online Reputation. Consumer sentiment about a business is heavily influenced by both the recommendations provided by acquaintances as well as by opinions posted by other consumers online. A Nielsen […]

I discovered last year that a few online reputation agencies are partners-with or owners-of the very reputation-damaging sites that their clients seek their help in addressing. Perhaps the worst of these types of sites are “revenge-porn” sites that encourage individuals with no ethics to supply nude photos of ex-boyfriends and ex-girlfriends for the purpose of […]

For many small businesses owners, there simply doesn’t seem to be enough time in the day to work on social media along with all the other important aspects of operating a business. Yet, social media is an increasingly important component of online marketing in terms of community interaction, search engine rankings, and proactive reputation management. […]

Most people focus upon the impression that’s made about them when their name is searched-for through search engines. The impression that’s made has a much bigger impact than a mere emotional abstraction — it can directly impact a business or individual’s income. It’s often hard to quantify these effects, but if a change happens to […]


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Research, thoughts, commentary about Internet Marketing, SEO, Social Media, Online Reputation Management, and SEO Expert Witness Service. Provided by Argent Media.

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  • Chris Silver Smith: Good point about Gawker being a muckraking site in of itself. But there are a number of others who [...]
  • Rob M: Referencing Gawker for character assassination isn't so helpful since they were sued into oblivion b [...]
  • Chris Silver Smith: Don - it might be more motivating, sure, but my argument remains the same: someone shouldn't be vili [...]
  • Don: It would help your argument if you could say the Got News claims are totally false. [...]
  • 10 domain name secrets to repair your online reputation: […] Naturally, you could include all sorts of things — your street address, city, state, [...]

Chris Silver Smith at SMX West