An SEO expert (or Search Engine Optimization Expert) is often called an “Internet Marketer”, “SEO specialist”, “Search Marketer”, or very precisely, an “SEO consultant”.
Read the rest of this entry »In: Online Reputation Management - ORM|Reputation Damage Examples
3 Sep 2021My wife and I watched “Bob Ross: Happy Accidents, Betrayal & Greed,” the new documentary about the famous PBS landscape painter last night. The film reveals how Ross’s business partners, Annette and Walt Kowalski, wrested the bulk of Bob Ross’s estate from his son, wife, and half-brother, and now operate a business with the artist’s intellectual property called “Bob Ross Inc.”. The documentary is nothing short of a devastating blow to the reputation of the Bob Ross Inc. company, threatening the company’s short-term and long-term revenue prospects due to the outrage of the public and Bob Ross’s fans.
The small artist’s empire was purportedly obtained by the Kowalski family through aggressive or predatory litigation. But, what they won in legal court they are now standing to lose in the court of public opinion.
As a Reputation Management specialist, I have seen many individuals and companies that have been harmed by reputation-impacting content, and this is one of the most serious examples I have seen in a while. The documentary is highly damaging to the company’s image, but there are steps they could take to turn things around.
Let me explain.
Read the rest of this entry »A Search Engine Optimization Expert Witness, or “SEO Expert Witness”, needs to have a number of characteristics in order to be considered qualified to work as a testifying expert in litigation. I have been asked a number of times about what it takes to be an SEO Expert Witness, so I thought it would be helpful to people who are developing their careers if I provided some information.
The first time I served as a type of expert witness whas in about the 2008 timeframe when I was approached by an attorney working for the U.S. Department of Justice. There was a review going on to assess both the Microhoo deal (a proposed search engine service syndication deal between Microsoft and Yahoo! that also included advertising), as well as the Google-Yahoo! advertising deal that was happening in the same timeframe. The D.O.J. apparently approached a number of thought-leaders within the search engine marketing industry to explore how those cooperative agreements between the major search competitors might play out in terms of impact to both consumers and advertisers. The attorneys were trying to decide whether there might need to be anti-trust action taken. There was some widespread concerns about the obvious reduction in marketplace competition as these deals were emerging. I agreed to testify in an informal hearing among the D.O.J. attorneys, and I answered their questions to the best of my abilities. As a result of the D.O.J.’s determinations and communications with Google and Yahoo!, the two companies abandoned their plans for the cooperative agreement. (The outcome does not necessarily reveal my testimony nor recommendations.)
While that very limited intro into the role of expert witness was my first work in this niche, it was not until a couple more years later when I really whet my teeth at an intensive expert witness project.
Read the rest of this entry »In: Legal Expert Witness|Search Engine Optimization - SEO|Search Engines
8 May 2020An SEO Expert Witness assists attorneys and their clients with cases involving where search engine optimization has been used, such as in trademark infringement and online defamation cases. SEO Expert Witnesses can explain how search engines function, how they index pages, and why they rank pages higher or lower.
In: Industry News & Happenings|Local Search|Search Engine Optimization - SEO
20 Dec 2019Are you looking to level-up on your Local Search Engine Optimization game? Do you feel like you may be missing some of the vital components necessary to get your business ranking higher in Google’s local search results and Google Maps’?
If so, you will want to take advantage of this opportunity!
Argent Media founder, Chris Silver Smith, will be co-teaching an Advanced Local SEO workshop at the upcoming SMX West conference in San Jose, California, along with industry veteran, Christine Churchill. Read the rest of this entry »
In: Industry News & Happenings|Online Reputation Management - ORM
5 Oct 2019Argent Media CEO Chris Silver Smith has been asked to provide the keynote at the International Search Summit in Barcelona this November.
Chris has long provided online reputation management services to individuals, companies and organizations, and he plans to provide a number of anecdotes from the reputation trade, in addition to providing a number of actionable tactics that can help people to perform both proactive and reactive reputation management for themselves. Read the rest of this entry »
In: Google|Search Engines
23 Jan 2019I wrote a new SEO article which went live yesterday at Search Engine Land, called “How Reputation Became A Major Ranking Factor in SEO“. While I fully expect that there may be some level of criticism of it because it is based upon some degree of conjecture, all the same the assumptions made are logical ones, based upon many years of experience and sequential building blocks. While I may have got some aspects wrong — Google is a black box, after all — there’s essentially no question that Google’s development of a Quality Score for webpages has occurred, and that the Quality Score is a holistic measure.
Human concepts like Reputation are composed of relatively nebulous elements that Google identifies as Expertise, Authority, and Trustworthiness (“E-A-T”). While humans assess these things subconciously for the most part, in order for Google or other search engines to assess them, measure them and compare the relative reputations of various webpages and websites, they absolutely must do so based upon quantifiable elements — those elements which they are able to measure. The quantifiable elements are often things which may not have a direct or obvious relation to Quality. A website may have a mixture of “good” links and “bad” links — but, links of themselves, even bad ones, probably do not directly relate to Quality. But, what Google’s system has done is compare links in addition to multiple other factors, and in combination, the system has identified relative levels of Quality. They have ultimately associated those levels of Quality with a numeric value — a Quality Score. Read the rest of this entry »
In: Google|Industry News & Happenings|Online Reputation Management - ORM
15 Nov 2018We recently took the unusual step of advocating for an admitted forger by way of submitting an amicus curiae brief to the court prior to the sentencing phase. If you closely followed the news around online reputation management issues, you may have heard of the jewelry company CEO who was caught forging court orders in order to submit them to Google in order to get negative web contents deindexed from Google.
A number of news and commentary sites posted pieces on this case, but the majority of articles were quite shallow and did not scratch the surface to reveal the egregious string of tragic events that lead up to the CEO pleading guilty to forging a court document.
The short version of the story is that this third-generation jewelry company had outsourced its website development to a vendor in India. At some point after their ecommerce jewelry catalog was selling products effectively, the company decided to sever the relationship with the overseas development contractor. However, the contractor then began to try to keep this from happening, and then moved on to deploying serious attacks upon the jewelry company.
The unethical contractor stole one of the company’s backup domain names Read the rest of this entry »
The MyEx.com revenge porn website that encouraged people to send in nude photos of ex-girlfriends and ex-boyfriends along with their personal information including their names, locations and other identifying data, has effectively been shut down by the Federal Trade Commission and the State of Nevada.
The complaint filed in federal court named EMP Media Inc., Aniello “Neil” Infante, Shad “John” Applegate (a.k.a. “Shad Cottelli”), and one or more unknown parties doing business as “Yeicox Limited”. The FTC alleged that the MyEx.com operators’ practices were unfair acts or deceptive practices violating the FTC Act. Further, the State of Nevada alleged that the defendants’ conduct constituted deceptive trade practices under state law. Read the rest of this entry »
You’re sailing along with no care in the world, up until that wicked person posted something bad about you online. “No problem,” you think. After all, you already have a lot of good stuff about you that’s been ranking strongly for years, like your own website, your Twitter and Facebook accounts, online directory pages, a local news story about that charity event you participated in last year, a video you made and posted on YouTube, and your LinkedIn profile. The newly made negative attack materials won’t be able to show up that quick — that stuff couldn’t possibly have the ranking power of your other solid, well-established stuff.
Or, could it?
What many discover at this point is that yes, indeed, completely new negative stuff can show up and rank pretty high in Google for one’s name searches within a breathtakingly short timeframe. In fact, someone could Tweet or blog some some nasty thing about you today, and it could show up in your name searches in Google tomorrow.
[Ag] is the symbol for the element Silver and is 47th in the periodic table of elements, an abbreviation for the Latin word for Silver, "Argentum". The [Ag] Search Blog is provided by Argent Media™.
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